Good to know
Here you’ll find all important facts, frequently asked questions and useful information about your hotel at the Arlberg. If you have any further questions, please do not hesitate to contact us.
Arrival & departure
On arrival day your rooms are ready for your starting from 03.00 pm.
On your day of departure you have to check-out by 11.00 am.
Methods of payment
You can settle your bill from 07.30 am cash, with EC card (Maestro) or with credit card (VISA, Mastercard or American Express). You can also pay the bill also the evening before your departure until 10.00 pm.
Terms of cancellation
Please note our cancellation conditions. Should you have to cancel your trip, the following cancellation costs will apply:
- Cancellation free of charge up to 14 days before arrival possible.
- Cancellation within 7 days before arrival: 90 % of the tour price.
- In case of late arrival or early departure we charge 100 % of the tour price.
Regarding cancellations, please contact us personally as they are treated individually.
Travel cancellation insurance
Travel cancellation insurance for your holidays in Lech
Not only according to the current situation, but in principle we ALWAYS recommend that you take out travel insurance.
The Hotel Cancellation Plus insurance not only offers you protection against costs in the event of cancellation or early departure, but also insures, among other things, the costs of helicopter accommodation, so that you can enjoy your holiday in the mountains in the best possible protection.
Hotel Cancellation Plus and Premium cover the following reasons, among others, in the event of cancellation or early departure:
- Illness of COVID-19
- If a close relative or a person living in the same household becomes ill with COVID-19 and your presence is urgently required at home
- fever and suspected corona, even if the test result is negative later
- A positive test result without symptoms
- A close relative in your household has fallen ill and you must be quarantined
Simply calculate the premium and book your travel cancellation insurance via the following link:
» European Travel Insurance
Our guests have a free underground parking space at their disposal for the duration of their stay.
dogs only on request (for an extra charge)
You can choose from the following restaurants:
- the hotel restaurant Gotthard Stube as part of the half-board package
- our à la carte restaurant Lecher Stube.
- Alternatively, we are happy to reserve a table in a restaurant of your choice in Lech.
- We would like to point out that some restaurants charge cancellation fees and therefore ask you to carry out any cancellations yourself. We are not responsible for cancellation fees.