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Frequently Asked Questions
Important facts about your hotel at the Arlberg
Here you'll find all important facts, frequently asked questions and useful information about your hotel at the Arlberg. If you have any further questions, please do not hesitate to contact us.
Terms of cancellation
We have adjusted our cancellation conditions due to the current situation around COVID-19.
Flexible cancellation conditions apply for bookings in summer 2020. Summer bookings can be cancelled free of charge up to 1 week before the start of the holiday.
Otherwise the following conditions apply:
Please note our cancellation conditions: If you have to cancel your holiday in Lech the following cancellation conditions apply:
If you cancel your holiday within 90 days before arrival: 40 % of the total costs
If you cancel your holiday within 30 days before arrival: 70 % of the total costs
If you cancel your holiday within 7 days before arrival: 90 % of the total costs
If you arrive late or have to depart earlier we charge 90 % of the total costs.
Arrival & departure
On arrival day your rooms are ready for your starting from 03.00 pm. On your day of departure you have to check-out by 11.00 am.
Methods of payment
You can settle your bill from 07.30 am cash, with EC card (Maestro) or with credit card (VISA and Mastercard). You can also pay the bill also the evening before your departure until 10.00 pm.
Garage
A parking lot in our underground garage is available for free for our guests for the duration of your stay.
Pets
Pets are only allowed on request and for an extra charge.
Restaurants
Choose from our following restaurants:
- hotel restaurant Gotthard Stube as part of the half board arrangement
- our á la carte restaurant "Lecher Stube"
- As an alternative we can also book a table at one of the numerous restaurants in Lech for you.
- Note: Please cancel your table reservation via telephone, as the restaurants in Lech charge cancellation fees.
Verhaltensempfehlungen für Gäste
Wir fassen zusammen, worauf Gäste bei einem Lokal- oder Restaurantbesuch achten sollten.
Our handling with COVID-19
- In Austria the situation with Corona has eased considerably.
- In our federal state there are now only less than 11 infected persons.
- In Lech and on the Arlberg there has been no new case for a long time.
- From 26 June 2020, the entire infrastructure in Lech with buses and mountain railways will be in full operation. however, a face mask is compulsory for all public transport.
- We in the Hotel Gotthard will open our hotel for our guests on July 03rd 2020. Of course, after the opening of the border to Germany, we also hope for the opening to Switzerland.
- Our reservation service is available daily until 08.00pm to make your bookings.
- However, the easiest way is to use our booking platform on our website.
- Simply press the green booking button.
- Here you can enter all your wishes. You will then immediately receive a written offer from us.
For the coming summer season, you can cancel free of charge at any time up to 7 days before the start of your holiday. This way you have no risk of border openings or other unforeseen difficulties.
Currently, the borders are already open for important reasons, from 15th June 2020 without restrictions. We will keep you up to date in this regard.
There are no longer any restrictions within Austria. From abroad, please contact the railway company responsible for the transport. Please observe the obligation to wear mouthguards.
From June 26th 2020, the complete infrastructure in Lech with buses and mountain railways is fully operational. However, a face mask is mandatory for all public transport.
The best information you can get directly from us. We keep ourselves constantly informed about all news from the region.
The first recommendations of the government have now been published. The aim was to act as simply as possible, but as considerately as necessary. Holidays should be fun.
- Keep at least 1 metre distance from other people except for people from the same household or fellow travellers in the same accommodation unit.
- Wear mouth and nose protection in the entrance and reception area. Excluded are children up to the age of 6 years or persons who cannot be expected to wear it for health reasons.
- Reservations in advance if possible. Reduce congestion at the reception and in the restaurant.
- Contactless payment if possible. Preferably settle the bill by card.
- Please follow the instructions of the staff.
- Avoid shaking hands and hugs.
- Wash your hands several times a day with soap and water for at least 30 seconds. Hygiene stations are available at all important points in the hotel.
Furthermore
- Various hygiene stations in the house are available.
- At the reception we ask our guests for a short health information.
- In the wellness area we have extended the opening hours in order to better divide the rush.
- A continuous disinfection of the used handles and surfaces will be ensured.
- Our house has enough space to avoid crowds of people.
- This summer there will be a breakfast menu with various specialities and each family will receive their personal table for breakfast and dinner for the duration of their stay.
- At the hotel bar we ask our guests to take a seat at the table.
Do not arrive if there are signs of illness. Contact the host if you have any signs during your stay. On site medical care is well taken care of. Our hospitals also have sufficient capacity and are well prepared for emergencies. The information hotline "1450" is also available to you at any time.
With your prudence you protect yourself as well as the other guests and your hosts!
In order to ensure safety in the accommodation facilities and in the Lech leisure programme, everyone is requested to follow the rules of conduct. Therefore, we ask you to register in advance this summer for all activities included in the Lech Card as well as all additional program items. Please help us to carry out our program and register in advance. Here you can register directly.
We are all very pleased that the mountain railways will also be able to go back into operation this summer. For this, the generally applicable rules should be observed here as well. In addition, mouth and nose protection is mandatory during the entire cable car ride. The protective mask can be taken off after the ride, but please do not leave it in the gondola and dispose of it properly. Here you can find more information about this .
Here you can find all information from the tourist office about the Covid-19 situation.
